Enhancing Collaborative Problem Solving in Distance Education Courses Using Web-based Concept Mapping

The purpose of this study is to investigate the use of web-based concept maps as a communications and problem-solving tool in an online graduate level course. The study used an exploratory-descriptive research design that applied a qualitative methods approach in order to explore how concept maps foster collaborative problem-solving activities in an online learning environment. Three of the five groups participating in the study effectively used concept mapping, which they combined with other communication strategies such as eliciting group suggestions, asking questions, and brainstorming ideas, to reach consensus and solve the CBR project required. These results indicate that concept maps are a practical and effective strategy to help distance learners communicate and collaborate in order to solve problems in online courses.